My Account

Nondiscrimination

Iron Road Healthcare does not discriminate on the basis of race, color, national origin, sex, age, or disability in certain health programs or activities. Section 1557 builds on long-standing and familiar Federal civil rights laws: Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975. Section 1557 extends nondiscrimination protections to individuals. Section 1557 has been in effect since its enactment in 2010 and the HHS Office for Civil Rights has been enforcing the provision since it was enacted.

If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, gender, disability, or sex, you may send a complaint to:

Iron Road Healthcare Civil Rights Coordinator

1040 North 2200 West Suite 200

Salt Lake City, UT 84074

Phone: 1-800-547-0421, TTY711

Fax: 1-801-595-2069

Email: Help@ironroadhealthcare.com

 

If you need help filing a complaint, or need this information in another format like large print, please call our Member Services at 1-800-547-0421, TTY711. A representative will be able to assist you.

You can also file a complaint directly with the U.S. Dept. of Health and Human services online, by phone, or by mail:

Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index/html

Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)

Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HI-IH Building Washington, D.C. 20201

Multi-language Interpreter Services

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Please call 1-800-547-0421 our Customer Service representatives are available Monday through Friday, from 7:30am to 3:30pm, Mountain Time. TTY/TDD users call the national number 711.

This letter is also available in other formats like large print. To request the document in another format, please call 1-800-547-0421, TTY/TDD 711.

No products in the cart.